Together with the surveys and quantitative data, we discovered that most of the people do 3-4 sessions per month; those who do less, state a financial reason or demotivation to proceed due to the progress on the therapy early stages. Also, we found out that many users are scheduling sessions through the web as they find it easier. But they do online sessions through the app as the phone is their habitual device.
Most users were struggling to reschedule or cancel the session through the app. Additionally, we received many requests for upcoming session reminders as well as the option to leave feedback to the user’s current professional.